Timely Doctors Have Better Patient Satisfaction Scores
July 8, 2016 § Leave a comment
As the owner and founder of Collin County Pediatrics in Frisco, Texas, Dr. Jay Schwartz is responsible for the care of hundreds of young people each year. Dr. Jay Schwartz has been repeatedly recognized as a local favorite, and is a recipient of the Vitals.com On-Time Doctor Award several times over.
Vitals recognizes physicians who earn top patient satisfaction scores in a variety of categories. In addition to honoring those who excel in a specific specialty or are particularly compassionate, the company identifies doctors who keep their appointments and maintain short wait times with the On-Time Doctor Award.
Recent research has provided some insight into the importance of short waiting times for patients. Though wait time does not seem to be as important to patients as one-on-one face time with their physicians, it does play a large role in patient satisfaction and willingness to return.
While a very good experience in the exam room can offset a long wait, the patients who are least satisfied with a physician tend to experience a very long wait coupled with a very short visit with the doctor.